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Privacy Policy

Last updated: 2025-12-21

This Privacy Policy describes how Cheap flights app (“we”, “us”, or “our”) handles information when you use:

  • the Cheap flights app iOS application (the “App”), and
  • our public website and support pages, including the Support & feedback form (together, the “Services”).

We want this document to be clear and easy to read. If anything is not clear, you can always contact us through the Support & feedback page and we will be happy to explain it in simple language.

1. Information we collect

1.1. Information we do not collect from the App

The Cheap flights app is intentionally designed so that we do not collect or store personal information about you when you use the App. Specifically, we do not:

  • Ask you to create an account or log in.
  • Store your name, email address, or contact details in our own backend systems.
  • Collect payment card details or passport information.
  • Build personal profiles or track your behaviour across other apps or websites on our own.

When you choose a flight or complete a booking, this normally happens directly with airlines, travel agencies, or other providers. Any booking, payment, or account details you enter with them are handled by those companies under their own privacy policies, not by us.

1.2. Information you choose to provide when you contact us

When you use the Support & feedback form on our website, you can choose to share some basic contact information so that we can respond, such as:

  • Your name (optional).
  • Your email address.
  • The subject and content of your message.

We use this information only to understand your request, reply to you, and improve the App and Services. We do not use support messages for marketing campaigns, and we do not sell or rent this information to anyone.

1.3. Information from app stores and operating systems

Apple and other platform providers may share with us high-level, aggregated statistics about how many people install or use the App, crash summaries, and similar technical information. This data is provided through their own dashboards and tools. It does not give us direct access to your name, contact details, or any information that directly identifies you.

For more details about how Apple processes your data, please see Apple’s own privacy documentation available from Apple.

2. How we use information

Because we collect very little information, our uses of information are also limited. We use information for the following purposes:

  • To operate, maintain, and improve the App and Services, including making sure they display correctly and are secure.
  • To respond to messages you send through the Support & feedback form.
  • To understand in a broad, aggregated way how many people use the App, so we can decide what to improve next.

We do not use any information we have to create marketing profiles or to send you newsletters or general advertising messages.

3. Advertising and third-party partners

The App displays advertisements to generate additional revenue. These ads are provided by third-party advertising partners (for example, mobile ad networks or mediation platforms).

While we do not collect personal data ourselves, our advertising partners may use device-level information to show and measure ads. This can include, for example:

  • Device identifiers provided by your operating system.
  • Approximate location (for example, city or region).
  • Information about how often ads are shown and tapped.

These partners use their own technologies and follow their own privacy policies. We do not control their systems. For more details about how a specific advertising partner handles data, please refer to that partner’s privacy policy inside their own documentation or website.

You can usually control whether you receive personalised advertising by changing the advertising or tracking settings on your device. For example, on many devices you can reset your advertising identifier or limit ad tracking in the system settings.

4. Data retention

Because we do not run our own user accounts or databases for the App, we generally do not keep ongoing records about individual users of the App itself.

When you contact us through the Support & feedback form, we keep your message and our reply in our communication tools (for example, in our email inbox) for as long as reasonably needed to handle your request and keep a basic history of past issues. If you would like us to delete a specific support message, you can ask us to do so and we will review and act on that request where possible.

5. Security

We use reasonable technical and organisational measures to protect the limited information we handle, such as restricting access to support messages to the people who need it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.

6. Children’s privacy

Cheap flights app is not designed for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information through the App, please contact us using the details below so we can review the situation.

7. Your rights and choices

Depending on your location, you may have certain rights under local data protection laws. Because we collect very little information, many of these rights will not apply in practice, but in general you can:

  • Ask us what information we have about you from support requests.
  • Ask us to correct or delete that information where appropriate.
  • Control how your device uses advertising identifiers and tracking through your system settings.

If you contact us about your privacy rights, we may need to ask you for a small amount of information to confirm that we are speaking to the right person before we act on your request.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the App after changes are posted means you accept the updated policy.

9. Contact us

If you have any questions about this Privacy Policy or how Cheap flights app handles information, you can reach us using our support form. This helps us keep all requests in one place and lets you choose the best email address for our reply.

Visit the Support & feedback page and send us a short message describing your question.